REFUND POLICY

Your statutory rights are not affected.

Our products are digital downloads. Once you purchase and download a product, you have gained access so it cannot be returned. However, customers may request a refund under the following circumstances.

If, within 10 days of purchase, you have any issues at all with your product, please reply to your order confirmation email and describe your issue. We will endeavor to help with your issue(s) and may require further information and co-operation from you during the troubleshooting phase. If if the product you have purchased still does not work as advertised/described after we have assisted you, and provided you initially contacted us about any issues within 10 days of the order, then we will refund you.

We can issue a refund without question if you have not yet downloaded your purchased product (this shows at our end) or if you have accidentally purchased the same product more than once. If this applies, email hello@lsp-actions.com.
Exceptions

We cannot be held responsible if you failed to check that the product is compatible with your software or if you failed to check that the product is best used with English versions of the software.

We cannot be held responsible if you do not know how to use the product you have purchased. or if you have purchased the wrong purchase the wrong product by mistake.

We cannot be held responsible if you update your software and can no longer use the product, or if you use the wrong software for your product.

We cannot be held responsible if you do not know the basics of how to use the software (for example, Photoshop or Lightroom) or if you did not read the product description properly.

LSP Actions®™ does not accept liability for future updates to the software needed to run any LSP Actions®™ products. Your purchased product is guaranteed to work with Adobe Creative Cloud at the time of purchase. Any future changes to the software that renders any LSP Actions®™ product redundant or has any detrimental effect on the performance of the product, are not the responsibility of LSP Actions®™ and no refunds will be considered. LSP Actions®™ will endeavor to provide upgrades and updates to match changes to the Adobe Creative Cloud software, but this is not mandatory and is at the discretion of the creator.
 
Lemon Sky Photography Ltd T/A LSP Actions®™
Unit 5 Links House, Dundas Lane, Portsmouth, England, PO3 5BL

Company Number: 10376574 | VAT Registration Numbers: GB290770976, EU2019367