EU Statutory Withdrawal
If you are a resident of, or placing an order from within, the European Union, you have a statutory 14-day right to cancel your purchase without giving a reason.
Important Exception for Digital Content
As agreed via the checkbox on our cart screen, and confirmed in your order confirmation email, your statutory right of withdrawal is waived the exact moment you choose to initiate a download of your digital product.
If you have already downloaded or started downloading the product
Your statutory right to cancel without reason is no longer active. However, you are still fully protected by our 14-Day Satisfaction Guarantee, which you can find detailed in our Refund Policy.
If you have not downloaded or not started a download of the product
You may use the template form below to request an immediate, automatic refund within 14 days of your purchase date.
Template Statutory Withdrawal Form
To exercise your right of withdrawal for an undownloaded product, please copy the text block below, fill in the required details, and email it directly to us at hello@lsp-actions.com.
Email Subject: Statutory EU Right of Withdrawal - Order #[Insert your Order Number]
To: LSP Actions (hello@lsp-actions.com)
I hereby give notice that I wish to withdraw from my contract of sale for the following digital content:
* Order Number:
* Product Name(s):
* Customer Name:
* Customer Email Address (used for the purchase):
* Billing Address:
* Date of Purchase:
Confirmation statement: I confirm that I have not clicked any download link or initiated the delivery/performance of this digital product.
What happens next
Upon receipt of your email, our team will verify your download logs in our system. If no download has been initiated, your contract will be cancelled and your refund will be processed immediately to your original payment method. You will be notified of the outcome by email.
Lemon Sky Photography Ltd T/A LSP Actions®™
Unit 5 Links House, Dundas Lane, Portsmouth, England, PO3 5BL
UK Company Number: 10376574 | EU VAT Registration Number: EU2019367