FAQ - GENERAL QUESTIONS

More information about LSP Actions, downloads, general user questions, Terms, Refunds, Privacy and more...

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How do I purchase?

Click the Add to Cart button to purchase your awesome new Actions or Presets Set. 


You can choose to pay instantly via credit card or PayPal.


Once your payment has gone through, you will be able to instantly download your files on the checkout page, which will also be sent via email link to access from your computer. You can also get your downloads in the "account" section of the website. 


I recommend you download as soon as you can and back your file up to at least 2 locations, should you ever need to reinstall! This could be emailing to yourself, downloading and adding to the cloud or your personal backup system.


Once you install your LSP Action set into Photoshop or Lightroom, it will always be there for you whenever you wish to use it.


You can use LSP Actions for a complete edit, a part edit or only sometimes - it's up to you! See the next tabs for more FAQ about using LSP Actions

I'm a beginner, are these hard to use?

These Actions & Presets can be used by beginners and experts alike - but it is recommended you have a basic understanding of Photoshop or Lightroom and know your way around the basics of these programs. 


All LSP products are designed to be as simple and flawless as possible, but you will still need to know how to use your programs to get the best out of your lovely new toys! 


Photoshop: it's recommended you have basic knowledge of Layer Masks (though the Actions come with a mini instruction guide on layer masks). 


Lightroom CS6 - Classic CC: it's recommended you have some knowledge of the Develop Module. For CC and Mobile, you will have limited use of the LSP Presets.


Please watch the latest live video demos before using your actions, overlays or presets, so you can really get the most out of your new set and get off to a flying start! 


The Lemon Sky Actions & Presets are best suited to 16-bit RAW files and will work their best on the latest versions of Lightroom Classic CC and Photoshop CC.

Can you teach me how to use Photoshop Actions or Lightroom Presets?

As much as I'd love to, I'm afraid I cannot be available to help you learn how to use your editing tools, provide personal one-to-one tuition or to walk you through using the actions, presets or overlays. 


INSTRUCTIONS:

I have made sure the LSP editing tools for Photoshop and Lightroom are as user-friendly as can be, so long as you have a basic understanding of the programs you will be able to go from strength to strength using LSP, right from the first use! 


You will find tips and instructions included within your download in the form of actions, a pdf or a video file. 



PERSONAL ADVICE AND HELP IN THE FACEBOOK FORUM:

If you are looking for editing advice, help using the actions or any other user related questions then please post in the Private Editing group here www.facebook.com/groups/LemonSkyActions/ as I regret I cannot give out personalised editing advice via private message to any user. 


The private LSP Actions group on facebook has over 5,000 members and is packed full of editing tips, action & preset tutorials and the other rad professional photographers using the LSP workflow tools. I also give away freebies, ask for testers and more in this group so you really do want to be a member of the "LSP Tribe!". 


Please browse and post all editing, user and help questions in this group so myself and others can assist you.



VIDEO WALK-THROUGHS AND TUTORIALS: 

Watch all the product tutorials and guides in your own time here at the LSP Youtube Channel


If you are experiencing installation or troubleshooting issues that aren't covered in the help section of the website or this FAQ section (there are more detailed answers below this btw AND above on the main menu!) then please do email me at hello@lsp-actions.com with as much info as possible (including screen shots, as I will ask for these so to avoid delay please take screen shots of the issue) so I can offer support to get you back up and running. 


Expect a reply to support messages within 24 - 48 hours on average. 


How can I access my downloads?

When you make a purchase at LSP Actions, you will immediately receive a download link at checkout upon payment.


You will also receive an email confirmation email plus a download link to retrieve your digital products whenever you like. This email will be sent to the email address you used to purchase with. 


If you can't see an email from me, please run a search of your inbox for "LSP Actions": this should bring up your order email and download link (plus any previous purchases or updates). So long as this is the email address you purchased with, you should have no problem locating your download this way.


You can also login to your accountand download your files at anytime. Don't have an account? You can create an account and this will automatically add any downloads plus future updates - just be sure to register with the same email address you used to purchase with!


"I've tried that and still can't find my download!"

Occasionally, there can be an issue that prevents you receiving emails relating to your order or seeing your downloads in your account. This could be something simple, such as a typo in the original purchase email address, or your email provider filtering or blocking messages from LSP Actions. It could also be the fact you purchased with a different email address and can't remember which one. 


Occasionally, you might be able to see the download, but access to the link may be broken or invalid. 


If you can't find your download via your inbox or your account, don't worry. Please contact me at hello@lsp-actions.com with as much information as possible about your order so I can locate and resend for you. 


I aim to reply within 24 hours, but please be aware that due to holidays or family commitments this can be a little longer sometimes.


*please note* I am unable to merge accounts when two or more different email addresses are used to purchase. I cannot transfer customer data from one email to another, even if it is for the same person, if the email has already been used to make an additional purchase. This is due to restrictions and security in my online ecommerce software. So if you have purchased with one email address, then come back and used another I cannot merge the two. I can, however, exchange any purchases and accounts to an email that is NOT already in use. Please email me at hello@lsp-actions.com for support



I can't find anything from you in my inbox or I think my email address is wrong

We're all human and sometimes an email address is entered at checkout with a typo. If you think this has happened to you, please contact me at hello@lsp-actions.com with as much information as possible about your order so I can locate and resend to the correct email for you. I aim to reply within 24 hours, but please be aware that due to holidays or family commitments this can be a little longer sometimes.


If you have used a different email to the one you are used to purchasing with, I can change this to your preferred email ONLY if that email isn't already in use. I cannot transfer customer data from one email to another, even if it is for the same person, if the email has already been used to make any past purchases. This is due to restrictions and security in Shopify, my online ecommerce software. 


So if you have purchased with one email address, then come back and used another I cannot merge the two. 


I can, however, exchange any purchases and accounts to an email that is NOT already in use. Please email me at hello@lsp-actions.com for support



If the product I ordered has been updated, do I get the updated version for free?

This depends! But pretty much yes, or for a discount.


If the product is upgraded with new features, then you will receive a link to download the upgraded set for FREE! This is one of the perks of LSP Actions, they are always being improved and moving with the times and once you own a set I like to keep you up to date without charge if needed.


This does not mean your product is guaranteed to receive a free update, or will ever change. Best thing to do is to like and keep up with the LSP Actions Official Facebook page for real time announcements.  


If the product is split, changed more than 25% at a time or merged with another then this will not be classed as an upgrade/update. This is classed as a retired product > new product. This can happen if the original product was limited edition, if I decide to retire a product from the store and replace with a different alternative or for other reasons not listed.


If the new product released is very similar to the past product retired, then I will generally aim to contact you via email with a discount code you can use towards the new product if you so wish to purchase it.


Updates and discount codes will always be sent to your email address.


Updated downloads will also appear in your account.



I can't find my update or download 

When a LSP Actions product gets updated or altered within reason (see above), I work hard to make sure every customer who owns the set receives the updated version via email as well as to their account.


1. DOWNLOADS AND UPDATES VIA EMAIL: Updated product emails will automatically go out to the original email address you purchased with. If you can't see an email from me, please run a search of your inbox for "LSP Actions": this should bring up your original order email, original download email and any updated product emails since your purchase.  So long as this is the email address you purchased with, you should have no problem locating your download or updated file this way.


2. DOWNLOADS AND UPDATES VIA YOUR ACCOUNT: You can login to your account and download your files at anytime. Your updates will also show in your account. Don't have an account? You can create an account and this will automatically add any downloads or updates from previous purchases, just be sure to register with the same email address you used to purchase with.


3. I STILL CAN'T ACCESS MY DOWNLOAD/UPDATE: Occasionally, there can be an issue that prevents you receiving emails relating to your order or seeing your downloads in your account. Sometimes something simple, such as a typo in the original purchase email address, or your email provider filtering or blocking messages from LSP Actions. It could also be the fact you purchased with a different email address and can't remember which one. 


Occasionally, you might be able to see the download, but access to the link may be broken or invalid. Rare but it can happen.


If you can't find your download via your inbox or your account, don't worry. Please contact me at hello@lsp-actions.com with as much information as possible about your order so I can locate and resend for you.  I aim to reply within 24 hours, but please be aware that due to holidays or family commitments this can be a longer sometimes.


Usage Rights, Terms, Licensing and Refund Policy

END-USER LICENCE TERMS 

On successful completion of checkout using the LSP Actions Website you are automatically granted the personal licence to use your purchased product. This licence is for you and you alone. You may install and run the product on more than one computer but only on computers belonging to you and used only by you. You are not permitted to alter, sell, re-sell, mirror, redistribute, transfer or take ownership of any LSP Actions products in any way, or to share LSP Actions products with any organisation, individual, other photographers or entity by any medium or means, whether for profit or not for profit.You are not permitted to copy or imitate any LSP Actions products in any way.You are not permitted to modify, decompile, attempt to decompile or reverse engineer any LSP Actions products.You are not permitted to remove or attempt to remove any copyright or other proprietary notations from any LSP Actions products.Anyone found to be in breach of these terms will be permanently banned from using our services and may face legal action. 


All products remain copyright and owned by LSP Actions™ © Copyright Lemon Sky Photography Ltd 



REFUND POLICY 

Due to the digital nature of the products, once downloaded, all purchases from LSP Actions are non-refundable. This is absolute and final. LSP Actions cannot be held responsible for those purchasing who do not know how to use the product they have purchased OR those who purchase the wrong product by mistake OR those who update their software and can no longer use the digital download OR those who use the wrong software for the actions or presets. 


Your statutory rights are not affected. The laws of the United Kingdom apply. 



 RETURNS POLICY

 Due to the digital nature of the products, all purchases from LSP Actions are non-returnable and non-exchangeable, as stated above.



TERMS AND CONDITIONS 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. 


Please read the Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 


 Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. 


Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.All products are sold by LSP Actions © Copyright Lemon Sky Photography Ltd. 


Click here to read the complete Terms of Service

I am a VAT registered Businesses in the EU

EU Digital Taxes are included in our prices for all EU customers. 


PLEASE NOTE: WE ARE UNABLE TO REFUND EU DIGITAL TAXES ONCE CHARGED DUE TO OUR SOFTWARE BEING INCOMPATIBLE WITH THIS TYPE OF REFUND. 


If you are a VAT Registered Business in the EU (not including the UK), and have already purchased, we can issue a separate VAT invoice on request. 


Please email hello@lsp-actions.comIf you wish to purchase without EU Digital Taxes, we can arrange this using a manual payment and invoicing procedure provided you contact us in advance of making your purchase. 


To proceed, we require the following information by email to hello@lsp-actions.com 


1. Name and address of your business 

2. EU VAT Registration Number 

3. Additional evidence such as a scan of a sheet of printed headed paper bearing the VAT number and registered business address

4. Details of the product(s) you wish to purchase


Click here for more information about EU digital tax at LSP Actions

FAQ - PHOTOSHOP ACTIONS


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What are Photoshop Actions? Is it like a plug in or filter?

You will need Adobe Photoshop to run these actions.


Unlike plug-ins, extensions, scripts or other external image editing softwares, Photoshop Actions are already a built-in feature of Photoshop meaning they are simple, user friendly and intuitive to use without degrading or diminishing the quality of your work! 


Whoop.


If you are not using Photoshop Actions to help speed up and streamline your editing, you're missing out on a huge trick. 


in a nutshell, Photoshop comes with the capability to 'record' a series of steps taken when editing an image and to save these steps to play again and again on different images. This is called an 'action'. You can 'play the action' every time you wish to recreate these steps on a new image. 


The LSP Photoshop Actions take this not just one step further, but in leaps and bounds ahead of others to make sure you never have a bad editing day again. Some of the LSP Actions play upwards of 300 separate clicks to set up layers for you in just a few seconds... imagine how long this would take you in real time! (OK, I did do this in real time and trust me, it is a slow and painful process haha) 


Once you install your LSP Action set into Photoshop, it will always be there for you whenever you wish to use it and however you wish to apply it.


You can use LSP Actions for a complete edit, a part edit or only sometimes - it's up to you! 


See the next tabs for a brief run down on how to use photoshop actions...

I'm a beginner, are these difficult?

WATCH THE VIDEO: How To Use Photoshop Actions 


The LSP Actions can be used by beginners and experts alike - but it is recommended you have a basic understanding of Photoshop and know your way around the basics to give you the best head start. 


It's recommended you have basic knowledge of Layer Masks (though the Actions come with a mini instruction guide on layer masks). 


 You can also watch the latest video demos anytime by visiting LSP Actions on Youtube.


Beginners find they can create professional images far quicker by using the actions than by muddling through trying to figure Photoshop out! 


You can also learn from the actions as you go, meaning you will become more proficient at hand editing too!

How should I use these?

WATCH THE VIDEO: How To Use Photoshop Actions 


If you know how to use layer masks and brushes in Photoshop, you'll already have a head start on using Photoshop Actions.


You can see and play your LSP Actions by opening up the actions palette (see below for more help). 


Then you simply click on an action (ie Reduce The Reds) and it will play out as a separate layer with a layer mask. 


You then paint this on to your image as you like.


You can leave it as it is, or you can play with the opacity of the effect, play again for a stronger effect, edit it yourself if you wish... the freedom with LSP Actions is phenomenal for beginners and experts alike.

How can I access my Photoshop Actions download?

When you make a purchase at LSP Actions, you will immediately receive a download link at checkout upon payment.


You will also receive an email confirmation email plus a download link to retrieve your digital products whenever you like. This email will be sent to the email address you used to purchase with. 


If you can't see an email from me, please run a search of your inbox for "LSP Actions": this should bring up your order email and download link (plus any previous purchases or updates). So long as this is the email address you purchased with, you should have no problem locating your download this way.


You can also login to your account and download your files at anytime. Don't have an account? You can create an account and this will automatically add any downloads plus future updates - just be sure to register with the same email address you used to purchase with.




3. I STILL CAN'T ACCESS MY DOWNLOAD/UPDATE: Occasionally, there can be an issue that prevents you receiving emails relating to your order or seeing your downloads in your account. Sometimes something simple, such as a typo in the original purchase email address, or your email provider filtering or blocking messages from LSP Actions. It could also be the fact you purchased with a different email address and can't remember which one. 


Occasionally, you might be able to see the download, but access to the link may be broken or invalid. Rare but it can happen! 


If you can't find your download via your inbox or your account, don't worry. Please contact me at hello@lsp-actions.com with as much information as possible about your order so I can locate and resend for you. 


I aim to reply within 24 hours, but please be aware that due to holidays or family commitments this can be a little longer sometimes.



How do I install Photoshop Actions?

After download, unzip the file. Then you can just double-click your new action and it will appear at the bottom of your Actions Palette in Photoshop! 


NEED MORE HELP? Visit this page for more information of how to install Photoshop actions.


TIP - Always download your actions and back the folder up to a secure Drive should you need them again in the future. 



Are they Compatible with my version of Photoshop CS, CC or PSE?

The LSP Actions are designed for use in Adobe Photoshop Creative Cloud in English.


Some of the LSP Actions can be used in earlier versions of Photoshop CS2- - CS6 or Photoshop Elements (PSE) but this depends on the individual action set.


Please read the product description of each action set to find out.


If you are not sure if your version of Photoshop is compatible, please email me for support at hello@lsp-actions.com and I'll try to get back to you within 24-48 hours  



I can't find or see the LSP Actions in Photoshop

The actions palette is built into Photoshop. 


If you can't see it, simply go up to "WINDOW" and select "ACTIONS" - Now your action palette will magically appear and ready to use.


You can also use the shortcut keys [ALT] + [F9] to make your action palette appear.


I like to make sure the actions palette is dragged into a tall, narrow column so all the actions appear in a list rather than all over the place :) Simply click the side and drag it in! 

Your Actions are color coded, but mine just look grey. How can I get the colours?

I've set the Actions into workflow order and also color coded them into sections for ease of use. This view mode is known as "Button Mode". 


There are two ways of viewing Actions in Photoshop:


Editing Mode: This default view mode appears grey. It is laid out in a way which means you can open the action files to see what's inside them and alter the actions. When using this mode, you will need to choose an action then click 'play' in order to run the action. When you are on this mode, it's easy to accidentally alter your actions (toggling) so they no longer work properly, or to click them and accidentally open them up to show every single command (which looks very messy!)


Button mode: This view mode is where you can see the colors I have set in workflow order. You can simply click directly on an action to play it. 


To view in button mode, go to the top of your actions palette and you will see four little lines in the top right corner [ ≣ ] Click this and select "Button Mode"


You will now be able to view and use your actions in color coded one-click order 😊



My Actions have stopped working

Please delete your actions, restart Photoshop and reinstall your actions from your original purchased file. If they were working well before, it means something has been changed. Please make sure your corrupt set is definitely deleted before reinstalling.

Background Layer / Run errors

The actions need a Background layer to call upon whilst running. 


If you have cropped your image in Photoshop, there is a chance your base layer is now called "layer 0" which means the actions cannot run. 


Fix this by flattening your image before running any LSP Actions, or renaming your base layer "Background".

The Actions don't play 

This could be to do with your version of Photoshop - please check that your version is compatible [as mentioned above] before purchasing the actions as due to the nature of digital downloads, I cannot issue refunds (see the Ts & Cs)


If you are using an illegal copy of the latest Photoshop program, the actions may well not play properly as not all features will be installed. Please don't ever use cracked, shared, copied or illegal software!


Please always use the latest version of Adobe Photoshop CC in English for the best results. 


Please also check your Photoshop Preferences to ensure you are working using the maximum performance your computer allows.


If you are using an old version of Photoshop, even if LSP says it's compatible the software can degrade over time. Try reinstalling your version of Photoshop.

There are too many layers!

It is important to flatten your image regularly in between actions. If too many action layers build up, it can play havoc with your run time and can cause error messages and program errors. 


This depends a lot on your computer spec' and how well your version of Photoshop and it's preferences can handle rendering lots of layers. 


Keep things clean and simple. If you worry about flattening please save back-up versions. 


Sometimes, similar actions can conflict with each-other if your image isn't flattened.


I recommend flattening every one or two actions to keep things running smoothly.

My Actions have been updated, where do I find the updated file?

When a LSP Actions product gets updated or altered, I work hard to make sure every customer who owns the set receives the updated version via email as well as to their account.


1. DOWNLOADS AND UPDATES VIA EMAIL: Updated product emails will automatically go out to the original email address you purchased with. If you can't see an email from me, please run a search of your inbox for "LSP Actions": this should bring up your original order email, original download email and any updated product emails since your purchase.  So long as this is the email address you purchased with, you should have no problem locating your download or updated file this way.


2. DOWNLOADS AND UPDATES VIA YOUR ACCOUNT: You can login to your account and download your files at anytime. Your updates will also show in your account. Don't have an account? You can create an account and this will automatically add any downloads or updates from previous purchases, just be sure to register with the same email address you used to purchase with.


3. I STILL CAN'T ACCESS MY DOWNLOAD/UPDATE: Occasionally, there can be an issue that prevents you receiving emails relating to your order or seeing your downloads in your account. Sometimes something simple, such as a typo in the original purchase email address, or your email provider filtering or blocking messages from LSP Actions. It could also be the fact you purchased with a different email address and can't remember which one. 


Occasionally, you might be able to see the download, but access to the link may be broken or invalid. Rare but it can happen! 


If you can't find your download via your inbox or your account, don't worry. Please contact me at hello@lsp-actions.com with as much information as possible about your order so I can locate and resend for you. 


I aim to reply within 24 hours, but please be aware that due to holidays or family commitments this can be a little longer sometimes.



FAQ - LIGHTROOM PRESETS


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What are Lightroom Presets?

Unlike Plug-ins, Extensions or other External Image Editing Softwares, Lightroom Presets are already a built-in feature of LR.


If you are not using Presets to help speed up and streamline your editing, you're missing out on a huge trick. 


Lightroom comes with the capability to 'save' specific develop settings as a Preset. You can then apply this preset every time you wish to recreate these steps on a new image. Neat! 


LSP Lightroom Presets take this not just one step further, but in leaps and bounds to make sure you never have a bad editing day again. The LSP presets are designed to be mixed 'n matched together for infinite possibilities. The specific blends and mixes of settings use mean you can find the perfect look for you image in just a few clicks.


You can also hop over and make tweaks and changed yourself as you go for a double-whammy of editing awesomeness.


Once you install your LSP Presets into Lightroom, they will always be there for you whenever you wish to use them.


You can use LSP Actions for a complete edit, a part edit or only sometimes - it's up to you! See the next tab for a brief run down on how to use Lightroom Presets compatibility and info about Lightroom Brushes: 

Can I use these in my version of Lightroom?

The LSP LR Presets and Brushes are designed for use in Adobe Lightroom CS4 - Classic Creative Cloud in English for best, most complete results. If you are not sure if your version of Lightroom is compatible, please email me for support at hello@lsp-actions.com and I'll try to get back to you within 24-48 hours.



Adobe Lightroom CS4 - CS6

✓ PRESETS:  You can use all LSP Presets in Lightroom CS4 - CS6

✓ BRUSHES: You can use all LSP LR Brushes in Lightroom CS4 - CS6



(recommended)

Lightroom Classic Creative Cloud

✓ PRESETS: You can use all LSP Presets in your Classic CC subscription

✓ BRUSHES: You can use all LSP LR Brushes in your Classic CC subscription



Lightroom CC 

✓ PRESETS: You can use all LSP Presets in Lightroom CC

✖ Brushes: You cannot use the LSP Brushes in Lightroom CC


You will need to open Lightroom Classic to use the brushes as CC does not have the save brush option included. But this is cool, you will have both programs in your Creative Cloud subscription anyway so go ahead and open up classic  😁



Lightroom Mobile

✓ PRESETS: You can use all LSP Presets in Lightroom Mobile

✖ Brushes: You cannot use the LSP Brushes in Lightroom Mobile


You will need to open Lightroom on the computer (as above) to use the brushes as the Mobile App does not have the save brush option included.

I'm a beginner, are these hard to use?

The LSP Presets can be used by beginners and experts alike - but it is recommended you have a basic understanding of Lightroom and know your way around the basics of the develop panel to give you the best head start. 


 You can also watch the latest video demos anytime by visiting LSP Actions on Youtube.


Beginners find they can create professional images far quicker by using the presets than by muddling through trying to figure out the look they should be going for! 


The brushes allow you to take Lightroom Editing to the next level, many find they don't even need to use Photoshop once they have the LSP Presets and Brushes


You can also learn from the presets and settings as you go, meaning you will become more proficient at hand editing too!

How do I install Lightroom Presets?

How do I install and use Brushes in Lightroom?

You can use the brushes in Lightroom CS4 - CS6 and also in Lightroom Classic CC - click here


You cannot use pre-saved brushes in Lightroom CC or Mobile yet as the programs don't allow for it.


I can't find or see the brushes in Lightroom! Where are they?

1. Make sure you have installed your brushes correctly (check out this video on installing Lightroom Brushes in Lightroom Classic). 


2. They need to be added as individual files to the local adjustment presets folder, they will not work if you drag the folder in.


3. Restart Lightroom between installing and using.


4. Click on the brush icon option to open up the Lightroom Brush palette. Click the dropdown to see the various LSP brushes and select which one to use


#TIP - lower the flow of the brush in Lightroom, this way you can build the effect up gradually and naturally rather than going in heavy.



How can I access my downloads?

When you make a purchase at LSP Actions, you will immediately receive a download link at checkout upon payment.


You will also receive an email confirmation email plus a download link to retrieve your digital products whenever you like. This email will be sent to the email address you used to purchase with. 


If you can't see an email from me, please run a search of your inbox for "LSP Actions": this should bring up your order email and download link (plus any previous purchases or updates). So long as this is the email address you purchased with, you should have no problem locating your download this way.


You can also login to your account and download your files at anytime. Don't have an account? You can create an account and this will automatically add any downloads plus future updates - just be sure to register with the same email address you used to purchase with.



"I tried all that, but I still can't get my download" Occasionally, there can be an issue that prevents you receiving emails relating to your order or seeing your downloads in your account. Sometimes something simple, such as a typo in the original purchase email address, or your email provider filtering or blocking messages from LSP Actions. It could also be the fact you purchased with a different email address and can't remember which one. 


Occasionally, you might be able to see the download, but access to the link may be broken or invalid. Rare but it can happen! 


If you can't find your download via your inbox or your account, don't worry. Please contact me at hello@lsp-actions.com with as much information as possible about your order so I can locate and resend for you. 


I aim to reply within 24 hours, but please be aware that due to holidays or family commitments this can be a little longer sometimes.



My Presets have been updated, do I get it for free and where do I find the updated file?

When a LSP Actions product gets upgraded to the next level but stays the same product, I work hard to make sure every customer who owns the set receives the updated version via email as well as to their account.


1. DOWNLOADS AND UPDATES VIA EMAIL: Updated product emails will automatically go out to the original email address you purchased with. If you can't see an email from me, please run a search of your inbox for "LSP Actions": this should bring up your original order email, original download email and any updated product emails since your purchase.  So long as this is the email address you purchased with, you should have no problem locating your download or updated file this way.


2. DOWNLOADS AND UPDATES VIA YOUR ACCOUNT: You can login to your account and download your files at anytime. Your updates will also show in your account. Don't have an account? You can create an account and this will automatically add any downloads or updates from previous purchases, just be sure to register with the same email address you used to purchase with.


3. I STILL CAN'T ACCESS MY DOWNLOAD/UPDATE: Occasionally, there can be an issue that prevents you receiving emails relating to your order or seeing your downloads in your account. Sometimes something simple, such as a typo in the original purchase email address, or your email provider filtering or blocking messages from LSP Actions. It could also be the fact you purchased with a different email address and can't remember which one. 


Occasionally, you might be able to see the download, but access to the link may be broken or invalid. Rare but it can happen! 


If you can't find your download via your inbox or your account, don't worry. Please contact me at hello@lsp-actions.com with as much information as possible about your order so I can locate and resend for you. 


I aim to reply within 24 hours, but please be aware that due to holidays or family commitments this can be a little longer sometimes.



FAQ - OVERLAYS AND TEXTURES


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What are Overlays or Textures?

An overlay or texture is an image designed to be added or "layered" on top of your image to create depth, tonal variation or a specific effect. 


This will normally be a JPEG or PNG file, depending on the individual product and the effect promised. Please read the individual product description to find out more about the texture pack or overlay collection you are interested in.


You may find that the set you purchase comes with a complimentary Photoshop Action to help you apply the overlays to your image and blend effortlesslyYou will need Adobe Photoshop to run these actions. Once you install your LSP Action set into Photoshop, it will always be there for you whenever you wish to use it and however you wish to apply it. You can find out more about Photoshop Actions above.

I'm a beginner, are these hard to use?

The LSP Actions overlays and textures can be used by beginners and experts alike - but it is recommended you have a basic understanding of Photoshop and know your way around the basics to give you the best head start. 


It's recommended you have basic knowledge of Layer Masks and blend modes.


You can also watch the latest video demos anytime by visiting LSP Actions on Youtube.


Do I have to have Photoshop to use these?

You can use the LSP Textures and Overlays in any image editing program that allows you to use layers and blending modes. 


Some of the overlay sets have a Photoshop Action included as an optional extra. The LSP Actions are designed for use in Adobe Photoshop Creative Cloud in English. Some of the LSP Actions can be used in earlier versions of Photoshop CS2 - CS6 or Photoshop Elements (PSE) but this depends on the individual action set - Please read the product description of each action set to find out if the included actions will work with your version of Photoshop or Elements.


If you are not sure if your version of Photoshop is compatible, please email me for support at hello@lsp-actions.com and I'll try to get back to you within 24-48 hours  



How can I access my digital download?

When you make a purchase at LSP Actions, you will immediately receive a download link at checkout upon payment.


You will also receive an email confirmation email plus a download link to retrieve your digital products whenever you like. This email will be sent to the email address you used to purchase with. 


If you can't see an email from me, please run a search of your inbox for "LSP Actions": this should bring up your order email and download link (plus any previous purchases or updates). So long as this is the email address you purchased with, you should have no problem locating your download this way.


You can also login to your account and download your files at anytime. Don't have an account? You can create an account and this will automatically add any downloads plus future updates - just be sure to register with the same email address you used to purchase with.


Occasionally, there can be an issue that prevents you receiving emails relating to your order or seeing your downloads in your account. Sometimes something simple, such as a typo in the original purchase email address, or your email provider filtering or blocking messages from LSP Actions. It could also be the fact you purchased with a different email address and can't remember which one. 


Rarely, you might be able to see the download, but access to the link may be broken or invalid.


If you can't find your download via your inbox or your account, don't worry. Please contact me at hello@lsp-actions.com with as much information as possible about your order so I can locate and resend for you. 


I aim to reply within 24 hours, but please be aware that due to holidays or family commitments this can be a little longer sometimes.



My products have been updated, where do I find the updated file?

When a LSP Actions product gets updated or altered, I work hard to make sure every customer who owns the set receives the updated version via email as well as to their account.


1. DOWNLOADS AND UPDATES VIA EMAIL: Updated product emails will automatically go out to the original email address you purchased with. If you can't see an email from me, please run a search of your inbox for "LSP Actions": this should bring up your original order email, original download email and any updated product emails since your purchase.  So long as this is the email address you purchased with, you should have no problem locating your download or updated file this way.


2. DOWNLOADS AND UPDATES VIA YOUR ACCOUNT: You can login to your account and download your files at anytime. Your updates will also show in your account. Don't have an account? You can create an account and this will automatically add any downloads or updates from previous purchases, just be sure to register with the same email address you used to purchase with.


3. I STILL CAN'T ACCESS MY DOWNLOAD/UPDATE: Occasionally, there can be an issue that prevents you receiving emails relating to your order or seeing your downloads in your account. Sometimes something simple, such as a typo in the original purchase email address, or your email provider filtering or blocking messages from LSP Actions. It could also be the fact you purchased with a different email address and can't remember which one. 


Occasionally, you might be able to see the download, but access to the link may be broken or invalid. Rare but it can happen! 


If you can't find your download via your inbox or your account, don't worry. Please contact me at hello@lsp-actions.com with as much information as possible about your order so I can locate and resend for you. 


I aim to reply within 24 hours, but please be aware that due to holidays or family commitments this can be a little longer sometimes.



FAQ - DIGITAL BACKGROUNDS


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What are the LSP Digital Backgrounds?

The LSP digital backgrounds allow you to insert your subject into a scene (for example the Lemon Sky Balloon or the calm sea moon)


Each LSP digital background is designed to the highest quality to be printed flawlessly BIG! And trust me, your clients are going to want to order this printed huge. 


No two photographs will look the same because you can easily use your artistic vision to create the look you want.


 

Are these flat JPG images or do they have layers and options?

These are multi-layer PSD files designed to be opened and used in Photoshop. 


The addition of extra layers means you can tailor the look to your style, create complimentary image combinations using the overlays and settings provided with your download - in just a few clicks! 


I always include several different variations and look combos in the LSP digital backgrounds for truly unique, one of a kind high quality images.

I'm a beginner, are these hard to use?

The LSP Actions digital backgrounds can be used by beginners and experts alike - but it is recommended you have a basic understanding of Photoshop and know your way around layers and masks to give you the best head start. 


You can watch the latest video demos anytime by visiting LSP Actions on Youtube and edit along with me as I go over everything step-by-step.


The latest downloads all have a video tutorial included.


Do I have to have Photoshop to use these?

In order to use the layered PSD, yes you need Photoshop. Ideally CS5 and above.


You can use the flat JPG version in any other image editing software.


How can I access my digital download?

When you make a purchase at LSP Actions, you will immediately receive a download link at checkout upon payment.


You will also receive an email confirmation email plus a download link to retrieve your digital products whenever you like. This email will be sent to the email address you used to purchase with. 


If you can't see an email from me, please run a search of your inbox for "LSP Actions": this should bring up your order email and download link (plus any previous purchases or updates). So long as this is the email address you purchased with, you should have no problem locating your download this way.


You can also login to your account and download your files at anytime. Don't have an account? You can create an account and this will automatically add any downloads plus future updates - just be sure to register with the same email address you used to purchase with.


Occasionally, there can be an issue that prevents you receiving emails relating to your order or seeing your downloads in your account. Sometimes something simple, such as a typo in the original purchase email address, or your email provider filtering or blocking messages from LSP Actions. It could also be the fact you purchased with a different email address and can't remember which one. 


Rarely, you might be able to see the download, but access to the link may be broken or invalid.


If you can't find your download via your inbox or your account, don't worry. Please contact me at hello@lsp-actions.com with as much information as possible about your order so I can locate and resend for you. 


I aim to reply within 24 hours, but please be aware that due to holidays or family commitments this can be a little longer sometimes.



My products have been updated, where do I find the updated file?

When a LSP Actions product gets updated or altered, I work hard to make sure every customer who owns the set receives the updated version via email as well as to their account.


1. DOWNLOADS AND UPDATES VIA EMAIL: Updated product emails will automatically go out to the original email address you purchased with. If you can't see an email from me, please run a search of your inbox for "LSP Actions": this should bring up your original order email, original download email and any updated product emails since your purchase.  So long as this is the email address you purchased with, you should have no problem locating your download or updated file this way.


2. DOWNLOADS AND UPDATES VIA YOUR ACCOUNT: You can login to your account and download your files at anytime. Your updates will also show in your account. Don't have an account? You can create an account and this will automatically add any downloads or updates from previous purchases, just be sure to register with the same email address you used to purchase with.


3. I STILL CAN'T ACCESS MY DOWNLOAD/UPDATE: Occasionally, there can be an issue that prevents you receiving emails relating to your order or seeing your downloads in your account. Sometimes something simple, such as a typo in the original purchase email address, or your email provider filtering or blocking messages from LSP Actions. It could also be the fact you purchased with a different email address and can't remember which one. 


Occasionally, you might be able to see the download, but access to the link may be broken or invalid. Rare but it can happen! 


If you can't find your download via your inbox or your account, don't worry. Please contact me at hello@lsp-actions.com with as much information as possible about your order so I can locate and resend for you. 


I aim to reply within 24 hours, but please be aware that due to holidays or family commitments this can be a little longer sometimes.



Can't find the answer to your question? Please do email me for technical support at hello@lsp-actions.com and I will aim to get back to you within 3 business days.


You can also post your general user questions in the LSP Facebook Group / Forum for a faster reasonse 


Find out more about LSP here