How do I purchase?
Click the Add to Cart button to purchase your awesome new Actions or Presets Set.
You can choose to pay instantly via credit card or PayPal.
Once your payment has gone through, you will be able to instantly download your files on the checkout page, which will also be sent via email link to access from your computer. You can also get your downloads in the "account" section of the website.
I recommend you download as soon as you can and back your file up to at least 2 locations, should you ever need to reinstall! This could be emailing to yourself, downloading and adding to the cloud or your personal backup system.
Once you install your LSP Action set into Photoshop or Lightroom, it will always be there for you whenever you wish to use it.
You can use LSP Actions for a complete edit, a part edit or only sometimes - it's up to you! See the next tabs for more FAQ about using LSP Actions
I'm a beginner, are these hard to use?
These Actions & Presets can be used by beginners and experts alike - but it is recommended you have a basic understanding of Photoshop or Lightroom and know your way around the basics of these programs.
All LSP products are designed to be as simple and flawless as possible, but you will still need to know how to use your programs to get the best out of your lovely new toys!
Photoshop: it's recommended you have basic knowledge of Layer Masks (though the Actions come with a mini instruction guide on layer masks).
Lightroom CS6 - Classic CC: it's recommended you have some knowledge of the Develop Module. For CC and Mobile, you will have limited use of the LSP Presets.
Please watch the latest live video demos before using your actions, overlays or presets, so you can really get the most out of your new set and get off to a flying start!
The Lemon Sky Actions & Presets are best suited to 16-bit RAW files and will work their best on the latest versions of Lightroom Classic CC and Photoshop CC.
Can you teach me how to use Photoshop Actions or Lightroom Presets?
As much as I'd love to, I'm afraid I cannot be available to help you learn how to use your editing tools, provide personal one-to-one tuition or to walk you through using the actions, presets or overlays.
I have made sure the LSP editing tools for Photoshop and Lightroom are as user-friendly as can be, so long as you have a basic understanding of the programs you will be able to go from strength to strength using LSP, right from the first use!
You will find tips and instructions included within your download in the form of actions, a pdf or a video file.
PERSONAL ADVICE AND HELP IN THE FACEBOOK FORUM:
If you are looking for editing advice, help using the actions or any other user related questions then please post in the Private Editing group here www.facebook.com/groups/LemonSkyActions/ as I regret I cannot give out personalised editing advice via private message to any user.
The private LSP Actions group on facebook has over 5,000 members and is packed full of editing tips, action & preset tutorials and the other rad professional photographers using the LSP workflow tools. I also give away freebies, ask for testers and more in this group so you really do want to be a member of the "LSP Tribe!".
Please browse and post all editing, user and help questions in this group so myself and others can assist you.
VIDEO WALK-THROUGHS AND TUTORIALS:
Watch all the product tutorials and guides in your own time here at the LSP Youtube Channel
If you are experiencing installation or troubleshooting issues that aren't covered in the help section of the website or this FAQ section (there are more detailed answers below this btw AND above on the main menu!) then please do email me at firstname.lastname@example.org with as much info as possible (including screen shots, as I will ask for these so to avoid delay please take screen shots of the issue) so I can offer support to get you back up and running.
Expect a reply to support messages within 24 - 48 hours on average.
How can I access my downloads?
When you make a purchase at LSP Actions, you will immediately receive a download link at checkout upon payment.
You will also receive an email confirmation email plus a download link to retrieve your digital products whenever you like. This email will be sent to the email address you used to purchase with.
If you can't see an email from me, please run a search of your inbox for "LSP Actions": this should bring up your order email and download link (plus any previous purchases or updates). So long as this is the email address you purchased with, you should have no problem locating your download this way.
You can also login to your accountand download your files at anytime. Don't have an account? You can create an account and this will automatically add any downloads plus future updates - just be sure to register with the same email address you used to purchase with!
"I've tried that and still can't find my download!"
Occasionally, there can be an issue that prevents you receiving emails relating to your order or seeing your downloads in your account. This could be something simple, such as a typo in the original purchase email address, or your email provider filtering or blocking messages from LSP Actions. It could also be the fact you purchased with a different email address and can't remember which one.
Occasionally, you might be able to see the download, but access to the link may be broken or invalid.
If you can't find your download via your inbox or your account, don't worry. Please contact me at email@example.com with as much information as possible about your order so I can locate and resend for you.
I aim to reply within 24 hours, but please be aware that due to holidays or family commitments this can be a little longer sometimes.
*please note* I am unable to merge accounts when two or more different email addresses are used to purchase. I cannot transfer customer data from one email to another, even if it is for the same person, if the email has already been used to make an additional purchase. This is due to restrictions and security in my online ecommerce software. So if you have purchased with one email address, then come back and used another I cannot merge the two. I can, however, exchange any purchases and accounts to an email that is NOT already in use. Please email me at firstname.lastname@example.org for support
I can't find anything from you in my inbox or I think my email address is wrong
We're all human and sometimes an email address is entered at checkout with a typo. If you think this has happened to you, please contact me at email@example.com with as much information as possible about your order so I can locate and resend to the correct email for you. I aim to reply within 24 hours, but please be aware that due to holidays or family commitments this can be a little longer sometimes.
If you have used a different email to the one you are used to purchasing with, I can change this to your preferred email ONLY if that email isn't already in use. I cannot transfer customer data from one email to another, even if it is for the same person, if the email has already been used to make any past purchases. This is due to restrictions and security in Shopify, my online ecommerce software.
So if you have purchased with one email address, then come back and used another I cannot merge the two.
I can, however, exchange any purchases and accounts to an email that is NOT already in use. Please email me at firstname.lastname@example.org for support
If the product I ordered has been updated, do I get the updated version for free?
This depends! But pretty much yes, or for a discount.
If the product is upgraded with new features, then you will receive a link to download the upgraded set for FREE! This is one of the perks of LSP Actions, they are always being improved and moving with the times and once you own a set I like to keep you up to date without charge if needed.
This does not mean your product is guaranteed to receive a free update, or will ever change. Best thing to do is to like and keep up with the LSP Actions Official Facebook page for real time announcements.
If the product is split, changed more than 25% at a time or merged with another then this will not be classed as an upgrade/update. This is classed as a retired product > new product. This can happen if the original product was limited edition, if I decide to retire a product from the store and replace with a different alternative or for other reasons not listed.
If the new product released is very similar to the past product retired, then I will generally aim to contact you via email with a discount code you can use towards the new product if you so wish to purchase it.
Updates and discount codes will always be sent to your email address.
Updated downloads will also appear in your account.
When a LSP Actions product gets updated or altered within reason (see above), I work hard to make sure every customer who owns the set receives the updated version via email as well as to their account.
1. DOWNLOADS AND UPDATES VIA EMAIL: Updated product emails will automatically go out to the original email address you purchased with. If you can't see an email from me, please run a search of your inbox for "LSP Actions": this should bring up your original order email, original download email and any updated product emails since your purchase. So long as this is the email address you purchased with, you should have no problem locating your download or updated file this way.
2. DOWNLOADS AND UPDATES VIA YOUR ACCOUNT: You can login to your account and download your files at anytime. Your updates will also show in your account. Don't have an account? You can create an account and this will automatically add any downloads or updates from previous purchases, just be sure to register with the same email address you used to purchase with.
3. I STILL CAN'T ACCESS MY DOWNLOAD/UPDATE: Occasionally, there can be an issue that prevents you receiving emails relating to your order or seeing your downloads in your account. Sometimes something simple, such as a typo in the original purchase email address, or your email provider filtering or blocking messages from LSP Actions. It could also be the fact you purchased with a different email address and can't remember which one.
Occasionally, you might be able to see the download, but access to the link may be broken or invalid. Rare but it can happen.
If you can't find your download via your inbox or your account, don't worry. Please contact me at email@example.com with as much information as possible about your order so I can locate and resend for you. I aim to reply within 24 hours, but please be aware that due to holidays or family commitments this can be a longer sometimes.
Usage Rights, Terms, Licensing and Refund Policy
END-USER LICENCE TERMS
On successful completion of checkout using the LSP Actions Website you are automatically granted the personal licence to use your purchased product. This licence is for you and you alone. You may install and run the product on more than one computer but only on computers belonging to you and used only by you. You are not permitted to alter, sell, re-sell, mirror, redistribute, transfer or take ownership of any LSP Actions products in any way, or to share LSP Actions products with any organisation, individual, other photographers or entity by any medium or means, whether for profit or not for profit.You are not permitted to copy or imitate any LSP Actions products in any way.You are not permitted to modify, decompile, attempt to decompile or reverse engineer any LSP Actions products.You are not permitted to remove or attempt to remove any copyright or other proprietary notations from any LSP Actions products.Anyone found to be in breach of these terms will be permanently banned from using our services and may face legal action.
All products remain copyright and owned by LSP Actions™ © Copyright Lemon Sky Photography Ltd
Due to the digital nature of the products, once downloaded, all purchases from LSP Actions are non-refundable. This is absolute and final. LSP Actions cannot be held responsible for those purchasing who do not know how to use the product they have purchased OR those who purchase the wrong product by mistake OR those who update their software and can no longer use the digital download OR those who use the wrong software for the actions or presets.
Your statutory rights are not affected. The laws of the United Kingdom apply.
Due to the digital nature of the products, all purchases from LSP Actions are non-returnable and non-exchangeable, as stated above.
TERMS AND CONDITIONS
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read the Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.All products are sold by LSP Actions™ © Copyright Lemon Sky Photography Ltd.
Click here to read the complete Terms of Service
I am a VAT registered Businesses in the EU
EU Digital Taxes are included in our prices for all EU customers.
PLEASE NOTE: WE ARE UNABLE TO REFUND EU DIGITAL TAXES ONCE CHARGED DUE TO OUR SOFTWARE BEING INCOMPATIBLE WITH THIS TYPE OF REFUND.
If you are a VAT Registered Business in the EU (not including the UK), and have already purchased, we can issue a separate VAT invoice on request.
Please email firstname.lastname@example.orgIf you wish to purchase without EU Digital Taxes, we can arrange this using a manual payment and invoicing procedure provided you contact us in advance of making your purchase.
To proceed, we require the following information by email to email@example.com
1. Name and address of your business
2. EU VAT Registration Number
3. Additional evidence such as a scan of a sheet of printed headed paper bearing the VAT number and registered business address
4. Details of the product(s) you wish to purchase
Click here for more information about EU digital tax at LSP Actions