When a LSP Actions product gets upgraded to the next level but stays the same product, I work hard to make sure every customer who owns the set receives the updated version via email as well as to their account.
1. DOWNLOADS AND UPDATES VIA EMAIL:
Updated product emails will automatically go out to the original email address you purchased with. If you can't see an email from me, please run a search of your inbox for "LSP Actions": this should bring up your original order email, original download email and any updated product emails since your purchase. So long as this is the email address you purchased with, you should have no problem locating your download or updated file this way.
2. DOWNLOADS AND UPDATES VIA YOUR ACCOUNT:
You can login to your account and download your files at anytime. Your updates will also show in your account. Don't have an account? You can create an account and this will automatically add any downloads or updates from previous purchases, just be sure to register with the same email address you used to purchase with.
3. I STILL CAN'T ACCESS MY DOWNLOAD/UPDATE:
Sometimes, there can be an issue that prevents you receiving emails relating to your order or seeing your downloads in your account. Sometimes something simple, such as a typo in the original purchase email address, or your email provider filtering or blocking messages from LSP Actions. It could also be the fact you purchased with a different email address and can't remember which one.
Occasionally, you might be able to see the download, but access to the link may be broken or invalid. Rare but it can happen!
If you can't find your download via your inbox or your account, don't worry.
Please contact me at firstname.lastname@example.org with as much information as possible about your order so I can locate and resend for you.
I aim to reply within 3-5 business days.